Our Policies

Warranty

At Clicker Signs, we have a pretty straightforward way of looking at things. If you are not 100% satisfied with the quality of the product or the overall experience, simply contact us and we’ll make it right.

Return Policy:

While we do everything in our power to make your order to perfection, sometimes things go wrong. We're committed to making your experience with us a good one that you'll want to come back for more and bring your friends along too. As such, we've created the most generous return policy.

Step 1: Let Us Know

If you find there is a problem with your order once it arrives, let us know immediately (within 30 business days of delivery) by emailing customer support at support@clickersigns.co.za or by filling out our contact form with your order number. You can find your order number on the order confirmation email or by logging into your account on clickersigns.co.za and viewing your "Order History".

Step 2: The Fix

If the mistake is something we messed up, we'll get your order reprinted and shipped out to you at no cost and within our standard production time.


If it was a mistake on your end, we'll ask you to create a return label & ship the product back to us. Please include the original packing slip in your return. You can ship it back using whatever carrier you prefer. Once we get it, we'll refund 50% of the order subtotal. We must receive your order within 30 days of your original contact with our customer service team about the issue.

Please address your shipment to:
Clicker Signs - {YOUR ORDER NUMBER}
28 Poole Str, Klisserville
Kimberley
8301

Damage from Shipping:

Clicker Signs uses well known couriers for all our shipping. If your order arrives damaged, we'll work with the couriers in the meantime, we'll reprint and send out your new product within the standard production time.

Exclusions

Any issues that happen after you successfully receive the product are not covered under our return policy. We're sorry, but paid design services cannot be refunded.

Return & Refund:

If you are simply looking to return your product and do not wish to have it replaced, we'll ask you to create a return label & ship the product back to us within 30 business days of delivery. You can ship it back using whatever carrier you prefer. Once we get it, we'll refund you 50% of the order subtotal. The refund will go to the original form of payment within 2-5 business days.

Shipping & Turnaround Policy:

You pay for it, we create and ship it. We know you want a quality product. But we’re guessing you want it fast as well. We’ve got that covered. You’ll find production times listed for every product we offer on our site, and we guarantee speedy production.

Production Time:

We currently offer three business day production for all orders. The only exceptions are unusually large orders, business cards, Flyers, Sublimated products (gazebo's, banners) and any product offerings not listed on our website. The cut off time for three business day production is 5PM. Here are three examples:

1) If you place your order Tuesday at 4:50PM, it will be produced and shipped on Friday.

2) If you place your order Friday at 4:50PM, it will be produced on Monday and shipped on Thursday.

3) If you place your order Friday at 6:00PM, it will be produced on Tuesday and shipped on Friday.

Shipping Time:

Shipping time begins after we print, package, and ship your order. 

Terms of Use:

Hey, our legal team wants us to tell you: PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE

We maintain this web site as a service to our customers, and when you use our site you’re agreeing to comply with and be bound by the following terms of use. Check out our terms and conditions carefully and come back every so often to see if we’ve made any changes. If you don’t agree to the terms and conditions, you shouldn’t review information or obtain goods, services or products from our site.

PLEASE NOTE: YOU MUST BE 18 YEARS OLD OR OLDER AND A SOUTH AFRICAN RESIDENT IN ORDER TO PARTICIPATE ON OUR SITE.

These Terms and Conditions of Use (hereinafter the “Agreement”) set forth the terms and conditions that apply to your use of www.clickersigns.co.za (the “Site”). Please read the Agreement carefully. The Agreement governs your access and use of the Site as well as the provision and sale of products and services by Clicker Signs, Inc., and/or its subsidiaries (collectively referred to hereinafter as “Clicker”), as the context may require.

Every offer of a Clicker product and/or service on our Site as well as every transaction, order and agreement that is concluded through our Site is governed by this Agreement. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if Clicker has not specifically rejected them. You agree to use this Site in a responsible manner that is in full compliance with this Agreement and with your local laws and regulations.

  1.      Acceptance of Agreement. You agree to the terms and conditions outlined in this Agreement with respect to the Site. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
  2.      Copyright & Content. This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, software tools, and other information (referred to hereinafter as “Content”). This Site and all Content are the copyrighted property of Clicker or the copyrighted property of parties from whom Clicker has licensed such property. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in this Agreement. Clicker reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to Content, whether by you or Clicker remain the property of Clicker. 
  3.      Trademarks. Any trademarks and/or service marks (including logos and designs) found on the Site that are trademarks/service marks that identify Clicker and the goods and/or services provided by Clicker may not be used under any circumstances without the prior written authorization of Clicker.

    Without limitation, no portion of Content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose of use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity.
  4.      Premium Art. The use of premium art is granted as a one-time, non-exclusive, non-transferable, worldwide license, to incorporate the premium art into printed materials intended for your advertising, marketing, and promotional purposes. You must not use the premium art to infringe the intellectual property rights of any person or entity; incorporate the art into a trademark, logo, or service mark; use the art in a pornographic, defamatory, or otherwise unlawful manner; use the art in a way that depicts models and/or property in connection with a subject that a reasonable person could consider unflattering, immoral, or controversial; or remove, obscure or alter any proprietary notices associated with the art.
  5.      Other Intellectual Property. You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners.

    You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize Clicker to produce the Products on your behalf.

    You grant Clicker the right to copy, modify, distribute, use, create derivative works of and vectorize any content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you warrant that you have sufficient rights to permit Clicker to copy, distribute, use, modify, create derivative works of and vectorize any uploaded content for the purpose of fulfilling your order and/or marketing products or services to you.
  6.      Offensive or Demeaning Materials. You agree that you will not use the Site to produce any materials or products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, profane, malicious, abusive, vulgar, defamatory, pornographic, indecent, inflammatory, tortious, hateful; racially, ethnically or otherwise objectionable; portraying irresponsible use of alcohol or other substances; advocating persecution based on gender, age, religion, race, disability or national origin; containing explicit sexual content; invasive of another's rights including but not limited to rights of celebrity, privacy and intellectual property, including but not limited to patent, trademark, trade secret, copyright, or other proprietary rights of any third party; or is otherwise inappropriate for Clicker’ production (collectively, “Undesirable Activities”). Clicker may terminate its service to customers found to be using Clicker to engage in Undesirable Activities. Clicker recognizes that the definition of “offensive” and “demeaning” will vary. Thus, Clicker reserves the right to refuse any order it deems to be offensive or demeaning.

    Clicker reserves the right, in Clicker’ sole discretion, to refuse to accept any content provided by you to Clicker or to process any order at any time and for any reason. Clicker also may terminate its service to and/or the accounts of customers found to be using Clicker to engage in Undesirable Activities or otherwise violating this Agreement. Designs that do not meet this policy under this Agreement, will be removed and/or orders cancelled. You agree that Clicker shall have no liability of any kind to you or to any third party arising from such refusal or termination.
  7.      Submissions. All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

    Clicker reserves the right to monitor all Submissions and to remove any Submission which it considers in its absolute discretion to be offensive, demeaning, or an Undesirable Activity in breach of this Agreement. By posting Submissions, uploading Submissions, or otherwise utilizing this site, you warrant and represent that:
  8.      The Submissions do not contain anything that is offensive, demeaning, or that is otherwise an Undesirable Activity;
  9.      The Submissions do not contain any contaminating or destructive features or devices such as viruses, time bombs or coding designed to interrupt, destroy or limit the functionality of this Site or any of this Site’s user’s computer equipment or software;
  10.      The Submissions are in compliance with all applicable laws.
  11.      Products. Clicker does not make any claims about the legal compliance or registration of signs, or any other products sold by Clicker. You agree to check with any applicable legal authority for the standards, rules and regulations governing the types of signs, or other products permitted for your particular use.
  12.      Sizing. While we try to get the size of your sign exact, there may be up to a .5” variance depending on the material and size of your sign.
  13.   Indemnification. By using this Site, you agree to indemnify, defend, and hold harmless Clicker and all parties from whom Clicker has licensed portions of Content, and their directors, officers, agents, employees and contractors, against all losses (including without limitation, direct, indirect, and consequential loss) claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of this Agreement or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content. As to clause (ii), you agree that we have the right to control the defense of any such suit, claim or demand.
  14.   Color Matching. You agree that while Clicker is committed to doing everything we can to match the colors that you see on our website, in our design tool, and in uploaded files, Clicker cannot guarantee color matches due to the difference in color (RGB values) displays on computer screens and our print process color values (CMYK) and other factors. We do offer Pantone color matching at a unique cost and production time.
  15.   Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).
  16.   Pricing errors. We work very hard to make sure all the information on the Site is accurate. But sometimes mistakes happen. When they do, we fix them as soon as possible. We reserve the right to withdraw any offer and to correct any errors or omissions. If you have already submitted an order and we discover a pricing error, we'll contact you as soon as possible. Depending on your wishes, we'll either cancel your order and issue a full refund, or we'll update the amount owed to reflect accurate pricing. Prices and availability are subject to change without notice.
  17.   Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.
  18.   Nontransferable. Your right to use the Site is personal to you and is not transferable to any other person or entity. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
  19.   Disclaimer. THE INFORMATION FROM OR THROUGH THE SITE IS PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
  20.   Limits. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE OR PRODUCTS. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.
  21.   Use of Information. We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.
  22.   Third-Party Services. We may allow access to or advertise third-party merchant sites (“Merchants”) from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. YOU AGREE THAT USE OF SUCH MERCHANTS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
  23.   Third-Party Merchant Policies. All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
  24.   Privacy Policy. Our Privacy Policy, available here as it may change from time to time, is a part of this Agreement.
  25.   Payments. You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
  26.   Securities Laws. This Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives, that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site, words like “anticipates,” “expects,” “believes,” “estimates,” “seeks,” “plans,” “intends” and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein does not constitute an offer or a solicitation of an offer for sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.
  27.   Links to Other Web Sites. The Site contains links to other Websites. We are not responsible for the content, accuracy or opinions expressed in such Websites, and such Websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Website on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
  28.   Return Policy. Our Return Policy, available on our site, as it may change from time to time, is a part of this Agreement. Due to the nature of our online site, and the products listed, we have a strict return policy.
  29.   Our Processing Policy. Available on our site, as it may change from time to time, is a part of this Agreement.
  30.   Resellers and wholesalers. Resellers and wholesalers do not qualify for any promotional discounts.
  31.   Venue; Applicable Law. YOU AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING DIRECTLY OR INDIRECTLY OUT OF THIS AGREEMENT, OR YOUR USE OF THE SITE OR ANY SAMPLES OR PRODUCTS OBTAINED BY YOU THROUGH SUCH USE, SHALL BE LITIGATED IN UTAH. YOU ARE EXPRESSLY SUBMITTING AND CONSENTING IN ADVANCE TO SUCH JURISDICTION IN ANY ACTION OR PROCEEDING IN ANY OF SUCH COURTS, AND ARE WAIVING ANY CLAIM THAT UTAH IS AN INCONVENIENT FORUM OR AN IMPROPER FORUM BASED ON LACK OF VENUE. This Site is created and controlled by Clicker, in the State of Utah, USA. As such, the laws of Utah will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.
  32.   Lapsed Accounts. In order to keep the Clicker account roster current and manageable, if a User does not access his or her account for a period of thirty days or more, Clicker may, in its sole discretion, terminate such User’s account. Clicker will endeavor to notify a User of Clicker’ intent to terminate such User’s account by notice to such User’s provided email address at least seven days prior to deactivation. If the User fails to respond to such email notice within seven days after the day it is sent by Clicker, such User’s account will be terminated as noted above. Therefore, Clicker strongly recommends that all Users keep their accounts and contact data current and in use. While Clicker desires to prevent active accounts from being terminated prematurely, Clicker has no obligation to maintain accounts that appear to Clicker to have been abandoned. Each User agrees that failure to access his or her account for thirty days or more conclusively indicates that such Member’s account has been abandoned and that the account may therefore be terminated.
  33.   Verify User's Address. Clicker reserves the right to contact a User via email to verify the accuracy of account information (including the User’s correct name and address) that is needed to provide the User with the information he or she requested from Clicker.
  34.   Discounts. Clicker reserves the right to modify or cancel promotional codes and discounts at any time. Each promotional code or discount can be used only once, unless otherwise specified. The promotion or discount is subject to all restrictions set forth in the offer. The promotional code or discount is not transferable and may not be resold. Promotional codes and discounts may not be combined with other offers. All promotional codes and discounts are void where prohibited. If you violate any of the Terms and Conditions in this Agreement, the promotion will be invalid, and any discount will not apply. Promotional codes and discounts may not be exchanged for cash, credit or Gift Certificates.
  35.   Price Matching Policy. Clicker will gladly match the price on an order at the time of purchase or within 5 business days after your purchase. You must send a screenshot or other documentation showing the lower price and we will refund you the difference. Items must be identical in material, size, quantity, options, and hardware. In addition, the competitor must have a similar production time and use the same printing technology for the products offered. We reserve the right to verify the authenticity of any offer we are asked to price match. Clicker does not price match to wholesale or trade pricing. All price matching is done in US dollars. Clicker reserves the right to refuse, modify, or cancel the price match guarantee.
  36.   Warranty Limitations. Clicker provides a 100% satisfaction guarantee on the quality of the product and the overall experience in purchasing through Clicker. However, we can not warranty against nor be held responsible for issues outside our direct control including but not limited to delays caused by third-party shipping companies, installation errors made after the product has been successfully delivered, or product damage due to acts of God.

 

Privacy Policy:

At Clicker Signs, your privacy is our priority and we’re committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a customer is used to process your orders and to provide a more personalized experience on our site and will never be shared.

How Do We Use the Information We Collect?

When you become a Clicker Signs customer, we ask you to fill out a form that requests your name, address and e-mail address, as well as some demographic information. .

We use your demographic information for several security purposes. Mostly to ensure that you are who you say you are.

Site Security

We take your personal information very seriously. All Clicker Signs employees must learn and obey our security policies. Access to member personal information is limited to key management personnel. The information is ID and password protected and our Web security is reviewed on a regular basis.

Correcting/Updating Your Personal Information

After becoming a Clicker Signs customer you can correct/update your personal information by clicking on the Account section on the right side of any page. The changes you make will be reflected in our databases instantly. If you want to deactivate your account, just contact our support services group via email (support@clickersigns.co.za) We’ll delete your info.

Cancellations Policy:

Because we want to get your order to you as quickly as possible, our custom orders begin the production process immediately after they are ordered and paid for. Because of this, we can not allow any order cancellations on custom products. By placing your order, you agree that you have reviewed your order and that no further additions, corrections, or changes need to be made and that your order is final as is. On any stock products and accessories, your order can be canceled any time prior to it being shipped. Just contact us via support@clickersigns.co.za and we will help you cancel the order.